FAQs
What if I have a P.O. Box?
If you have a P.O. box, please include both your P.O. Box and street address in your shipping address, so that your package will be sure to reach you regardless of the shipping method used.
How long does it take to process my order?
Most orders are processed and shipped within 1-2 business days and will arrive within 3-10 days after shipping with standard shipping service, depending on weight and destination.
How long does it take to receive large items?
Larger items that are shipped directly to our customers from the manufacturer generally take about 2-4 days to process and about 5-6 days in transit. Items that ship directly from the manufacturer are indicated as such in the item description. Generally, allow 2-3 weeks for delivery of these items, unless otherwise noted.
What if I'm not home to receive my package?
It is up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep, or leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned "undeliverable," you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.
Why is my package late?
Incorrect address
Payment delay or issue
UPS or USPS failure to deliver, for example, severe weather conditions
Any changes made to the order after submitting
Will everything ship together?
Whenever possible, we will ship all of your products together in one box; however, if the order is large or needs to ship from more than one facility, your packages may arrive separately.
What happens if I enter the incorrect shipping address?
The Acorn Store does not assume responsibility for orders placed online with an incorrect shipping address. Please check carefully that the shipping address you enter is correct. If an item is returned to us because of an incorrect address provided, the customer is responsible for charges to re-ship.
Will my package be delivered on a Saturday?
The U.S. Postal Service and FedEx deliver on Saturdays. UPS does not.
